Thanks for visiting our Help and FAQ page, you can always contact us here. For a faster response to your questions we hope you can find your answer here. Astronaut Edibles has a full support staff to help you with whatever you need so you can start buying our products wholesale.
What payment types do you accept? and Where do you ship to?
Currently we accept the following arrangements for payments:
1. Interac E-Transfer.
-Please note that the maximum amount you can through Interac E-Transfer within a 24 hour period is $3000cad. If your order is more than $3000 and would still like to use Interac you must send your payment in increments. Your order will not be shipped until we receive full payment.
2. Check Payment/Bank Direct Deposit transfer.
-If you are not in a rush for your order you can choose the Bank Transfer or send us a check through mail or in person arranged with your sales rep. Again, your funds must be confirmed before we ship your order.
-If you are local and have established a good relationship with your sales rep you can always pay in person with cash and we will in turn have your order at the time of COD. *NOTE – Yes we do apply tax to COD payment as we fully comply with Federal and Provincial Tax Laws and requirements.
Why do I need an account to purchase?
There are a couple of reasons you need to apply and have an approved Wholesale account in order purchase here at astronautedibles.ca
1. AstronautEdibles.ca’s business model is strictly a Wholesale provider and we do not sell our products for retail, competing with vendors that we sell to and could easily undercut, this is not how we envision our brand and business model as a Wholesale Supplier. You have the freedom to set your profit margin as your business sees fit.
2. Our wholesale prices are, of course, cheaper than the MSRP retail price, so we cannot allow just anyone to access our prices. So by applying for a Wholesale account is a MUST and you are required to have a valid business model in place so you can buy our products at wholesale prices.
Where are your edibles made?
Our edibles are made in the East Coast of Canada in a Food Safe, licensed, industrial kitchen by food makers that have over 15 years experience making baked good, and candies of all sorts. Astronaut Edibles is based on the West Coast of British Columbia and we ship from here to you.
How come I cannot access the store or see prices?
Astronaut Edibles is strictly a wholesale purchasing site therefore we do not not allow non registered members to access our shop or prices because of that. If you are interested in pricing and minimum purchase order amounts and would not like to apply please feel free to contact us here and we will answer any questions or send you a product sheet.
Which company do you use for shipping?
Currently we only offer shipping by Canada Post and you will be provided with the following options to choose from:
1. Regular Parcel
*All prices are subject to weight and the box size of your order. Shipping methods are also subject to availability by Canada Post.
Is MY Personal Information Confidential and Safe?
All our members information is stored on secure servers with DNS firewall security to prevent hacks into our server. AstronautEdibles.ca site data is transferred over HTTPS protocol using a 256 bit encrypted SSL certificate . We use the most updated technology possible to protect your privacy. If you have any concerns regarding your personal information, please contact us to discuss this situation further. (If this is Correct, If Different Please Edit to be accurate and Ease mind of our Register). We do not store your ID images once your identification is verified.
Why do you Need My ID ?
Astronaut Edibles Does Not Condone Nor Support supplying to Minors So to insure this we Must Verify Our Vendors Ages before Processing Their Application.